Privacy Policy

Basic Information on Data Protection

Controller: ZINAMIC CORP, S.L.
Website: https://elasticrates.com
Purpose:
- Managing inquiries submitted through the contact form.
- Providing services and products contracted through the Elastic Rates platform.
- Providing reports and statistics.
- Improving the Website.
Legal Basis: Execution of the corresponding contractual or pre-contractual relationship, express consent, and legitimate interest.
Recipients: We do not transfer personal data to third parties unless there is a legal obligation. However, Zinamic's data processors, i.e., service providers who need to access your personal data for the development of our functions, may have access to your personal data.
User Rights: Right of access, rectification, erasure, objection, to limit portability, or not to be subject to automated individual decisions regarding your personal data, as explained in detail below.

Additional Information

You can consult additional information about our Website at: Terms and Conditions.

ZINAMIC CORP, S.L. is a company domiciled at Calle Ricardo del Arco, 4, 22003 Huesca, with Tax Identification Number B-22428262 and registered in the Commercial Registry of Huesca in volume 670, folio 179, sheet number HU-13911, with contact email address info@elasticrates.com (hereinafter, "Zinamic", "we" and/or the "Company"), is the controller of your personal data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR), Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE) and the applicable data protection regulations at any given time.

This privacy policy (hereinafter, the "Policy") provides information on the processing that Zinamic will carry out on your personal data in your capacity as a User (hereinafter, also referred to as "you") of the Elastic Rates platform located on the website https://elasticrates.com (hereinafter, the "Website"). This Policy is applicable to personal data collected in relation to the services provided by Zinamic through the Website (hereinafter, the "Services" and/or "Zinamic Services").

Please read this Policy carefully. The use of this Website, as well as its forms, requires acceptance of the processing of User data in accordance with this Privacy Policy, including the collection of access data.

If you do not accept the practices described in the Policy, please refrain from using the Website and the Services.

Zinamic reserves the right to make changes to the Policy without prior notice to adapt it to new legislative changes or circumstances. Therefore, we recommend that you frequently consult the Policy in case an update occurs. If we update this Policy, we will inform you of changes we consider relevant through a notice via your contact details or the relevant services that you have assigned to us for such communications.

What information do we collect about the User and how do we use it?

The User can provide us with information through the contact form, including:
- Identification data (such as name);
- Contact data (such as email address);
- Communication sent to us (such as questions, conversations, complaints, or any other information you wish to send to our support team through the Contact form).

This data will be collected and processed by Zinamic, as long as you provide it to us, and may be used by Zinamic for the purpose of managing and responding to the inquiries or requests made by the User. The legal basis for the processing of these personal data is the informed and free consent of the User and the legitimate interest in the proper development of Zinamic's business.

When creating an account on our Elastic Rates platform, the User, through the Website registration form, will provide us with the following personal data:
- Identification data (such as name);
- Contact data (such as email address);

The above data will be collected and processed by Zinamic and may be used by Zinamic for the purpose of managing the relationship between Zinamic and the registered User. The legal basis for the processing of these personal data is the informed and free consent of the User and the legitimate interest in the proper provision of services and the execution of Zinamic's contractual obligations.

The personal data of the registered User who contracts Zinamic Services will be used to provide the Services and satisfy their requests, including, among other things:
- facilitating and processing integrations with Service Providers;
- authenticating the User's account credentials and identifying them, as necessary to log in to the Services and ensure the security of their account;
- communicating with the User about their account or the use of our Services, products, or features (for example, requesting ratings, sending alerts, notifications, providing updates about our Services and Policies, etc.);
- sending the User information services and administrative emails or other notices required by law;
- responding to or following up on the User's comments and questions;
- providing technical support service and
- operating and improving our Services and developing new products and services, as well as enhancing and adapting the User experience with our Services.
Regarding your personal data as a User, you guarantee us the authenticity, accuracy, and truthfulness of all the information you provide us to register on the Elastic Rates platform, committing to keep updated all the data provided so that they respond at all times to your real situation and the conditions imposed for the use of our Services. We inform you that as a user you will be solely responsible for false or inaccurate statements and for any damages that they may cause to Zinamic.

The above data that you provide us will be kept for the period of time necessary to comply with the aforementioned purposes and with our legal obligations.

To whom do we disclose your information?

Your personal data will not be communicated to third-party public or private entities, unless such communication is required by applicable regulations. However, Zinamic's data processors, i.e., Service Providers who need to access your personal data for the development of functions contracted by Zinamic, may have access to your personal data.

Our Service Providers are required to safeguard the personal data to which they will have access on our behalf and are prohibited from using personal data for any purpose other than to perform the services according to Zinamic's instructions. These service providers may be located outside the European Economic Area. Nevertheless, we offer appropriate guarantees to ensure that your personal information is protected at all times in accordance with applicable regulations.

What security measures does Zinamic have in place?

Zinamic has implemented various technical and organizational security measures necessary to guarantee the security of the User's personal data and prevent their alteration, loss, processing and/or unauthorized access according to the state of technology, the nature of the stored data, and the risks to which they are exposed, whether from human action or from the physical or natural environment, in accordance with the provisions of current regulations.

Rights of the data subjects

You have the right to exercise at any time your rights of access, rectification, objection, erasure, and data portability, as well as the limitation of processing. Likewise, you can revoke or withdraw at any time the consent given for the processing of your data.

To exercise any of these rights, please write to us at info@elasticrates.com or to the following address: Rambla de Catalunya, 73, 2nd floor, 08007 Barcelona, indicating the specific content of the right being exercised, and including the information or documentation necessary to identify you unequivocally. Similarly, when the processing of your data is based on consent, you can withdraw it at any time following the above formalities. You have the right to seek the protection of the Spanish Data Protection Agency through its website www.agpd.es.